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THE EDCOMM GROUP PRESENTS CALL CENTER SKILLS - A NEW CALL CENTER TRAINING PROGRAM
(NEW YORK, NY) - November 15, 2001

The Edcomm Group has developed Call Center Skills, a call center training course that teaches customer service representatives how to effectively manage and control their calls.

Call Center Skills is an interactive, participative workshop that uses state-of-the-art equipment, role-play exercises, playbacks and critiques. Participants come away with a new set of skills, tools, tips and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

Clients can have The Edcomm Group deliver the instruction, or license the program for internal use. Edcomm will train your trainers to deliver the course by providing a detailed instructor manual and training workshop.

The Edcomm Group is a multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share, providing bottom-line results. The Edcomm Group is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com

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