<<Previous | Table of Contents | Next>>
FLEET BANK SELECTS THE EDCOMM
GROUP TO PROVIDE FINANCIAL SERVICES OPERATIONS MANAGEMENT TRAINING
(NEW YORK, NY) - May 20, 1998
Fleet Bank selected The Edcomm Group to deliver financial services operations management training. Edcomm will provide a three-day course, Managing Financial Services for Productivity and Quality, which will focus on bottom-line operations management skills.
The program is a hands-on, highly participatory training program using applied financial services examples to emphasize the "hard skills" of managing operations, such as Scheduling, Forecasting, Capacity Planning, Job Design, Production Standards, Change Management, Risk Management, Work Flow, Process Improvement, Strategic Planning and Service Quality. The course provides managers and supervisors with the skills to manage their workloads using tools, techniques, and strategies for attaining increased productivity and quality in an environment of changing technology, sophisticated markets, reorganization and realignment, and new products and services.
For more information, please contact:
Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com
