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There is often no substitute for the type of educational and motivational interaction possible in a traditional classroom setting. In addition to the development of custom programs, The Edcomm Group offers many industry specific training programs that have proven themselves effective in organizations around the world. Our instructors are chosen for their ability to translate theory into practice with a knowledge of your industry.

  
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Client:
Banking, Insurance, Card Services and other Financial Services Companies.
  Goal: To create a training program that teaches platform professionals how to combine the sales and service aspects of their jobs in order to create good customer relationships.

  
Notes: "Achieving Platform Excellence" is a fully customizable training program that gives your platform professionals what they need to become relationship managers. Using instructor-led, computer-based and role-play techniques, it provides an overview of the banking industry and teaches service standards, product detail and cross-selling skills. Participants leave the session knowing how to use their systems, how to work with others and how to manage their responsibilities.